Hello! I’m Namrata.
A seasoned designer driven by a passion to create experiences that truly connect.

With 23+ years in design, including leadership roles at Accenture and Designit, I now offer fractional expertise in product and service design.

Namrata Dhanak photograph

I design meaningful experiences that make digital products and services easier and more enjoyable to use. Over the years, I’ve had the chance to work with amazing clients – from startups to large corporations, across industries and countries. While design strategy is my first love, I am equally thrilled by design execution and leadership.

Kalibra logo unit

Personalised healthcare, simplified

Helped design a platform that turns complex health data into clear, actionable insights for smarter care decisions.

Service Design
Product Design & Strategy
UX/UI Design
Kalibra Healthcare Dashboard
Insurance app screenshot

Insurance

Redefining the insurance lifecycle

I led the design of life and general insurance apps to streamline claims, personalise recommendations, and align global branding with local relevance.

Product Design & Strategy
UX/UI Design
Design Thinking
Design System

Global Conglomerate

Elevating the recruitment experience

Led a service design overhaul to create a seamless recruitment journey – keeping candidates informed and stakeholders connected.

Service Design
Research
Candidate Emotion Map
Airline Customer Experience

Airline

Decoding passenger mindsets

Research into unmet passenger needs, helping shape customer experience transformation for a leading Middle Eastern airline.

Research
Mindset Segmentation

Let's work together. Drop me a line.

I’m currently exploring remote roles. If you have something in mind, I’d love to jump on a call.